The WSIAT’s Q1 2025 Key Performance Indicators (KPIs) related to the Appeal Process, Caseload Processing, are now posted on our website.
We are also pleased to announce that Key Performance Indicators for Customer Service are now available and will be posted on a quarterly basis. The goal is to show where we are within our targets on the following KPIs:
- the number of telephone calls received
- the average talk time (in minutes)
- the average wait time (in minutes)
- the wait time % within 2 minutes
Posting this information demonstrates our ongoing commitment to transparency and supports Access to Justice to the parties who appear before the WSIAT.