I am pleased to present the WSIAT’s 2024 Annual Report.
This annual report highlights that, in 2024, the WSIAT introduced a new, modern appeal process that better serves Ontarians by enhancing access to high‑quality administrative justice through:
- new forms and Practice Directions written in plain language
- enhanced navigation services for self‑represented parties
- incorporating feedback from the WSIAT Advisory Group to significantly improve the new appeal process
In addition, the WSIAT made innovative technological and process improvements throughout 2024:
- adding an interactive guide explaining each step of the appeal process to our website
- developing a survey to help WSIAT staff learn how to better serve website users
- translating the WSIAT Process Diagram and Hearing Checklist for Self‑represented Parties into five commonly spoken languages
- implementing a new phone system in our call centre that provides a responsive and efficient user experience
- adding a public computer terminal to the Ontario Workplace Tribunals Library
- posting key performance indicators on our website
- updating the WSIAT’s decision frameworks to incorporate plain language principles and ensure greater accessibility
- launching an accessibility survey to gather feedback from hearing participants on how the WSIAT can improve its services
I encourage you to continue to read my message and the Annual Report to obtain a comprehensive understanding of our work, our progress, and the ways in which these initiatives continue to advance access to justice for those we serve.
Rosemarie McCutcheon
Tribunal Chair and CEO