Key Performance Indicators – Caseload Processing
As of the end of Q4 2025
3,579
The total appeals inventory is comprised of active appeals and inactive appeals.
2,092
The active appeals inventory is affected by three factors: the number of incoming and reactivated appeals; the number of appeals that are confirmed as ready to proceed to a hearing; and the number of appeals that are closed.
1,487
Appeals are made inactive when the processing of active appeals cannot continue (i.e. missing information needed to decide the appeal or outstanding issues at the WSIB). Most appeals are made inactive during pre-hearing processing.
10.3
Target: ≤ 13.0
The median age to appeal closed measures the time frame from the date the WSIAT receives a Notice of Appeal (NOA) form or from the last time the file was reactivated to the date the appeal is closed. This time frame is measured in months. Appeals are closed either by an issued decision, a withdrawal, or abandonment of the appeal by the appellant.
3.8
Target: ≤ 5.0
The median age to the first offered hearing date measures the time frame from the date that an appeal is confirmed ready to proceed to a hearing, to the first hearing date offered to the parties.
1.6
The median age of decision writing starts on the most recent date that the matter is ready for a decision and ends on the date that the decision is issued.
94%
Target: 90%
Section 127 of the WSIA requires the WSIAT to issue decisions within 120 days of a hearing, or such longer time as the WSIAT may permit. The WSIAT’s target for final decisions issued within 120 days is 90%.
